Field Returns

Our field returns management program simplifies the returns process for customers and manufacturers that seek a simple, value add solution to field issues.Even the best companies have failures from time to time and the companies that manage these failures to the Customers satisfaction eventually come out the winners. Our field returns management program simplifies the returns process for customers and manufacturers that seek a simple, value add solution to field issues.

For Customer

For the Customer we manage the process from end to end including RMA, Logistics, Customer care, credit and replacement with a focus on Customer satisfaction.

One location for returns, test and replenishment
Effective and efficient logistics process
Value add processes
Customer Care
Sales

For Manufacturer

For the Manufacturer we provide a smooth operation including RMA processing, Customer care, credit and repair or replenishment of stock in a cost effective manner. We also supply a channel for manufactures to sell unwanted or out of warranty stock at arm’s length through our eSales portal. Our efficient system avoids costly processing of field returns by managing all in one location