Co-operation with the Supplier in this process is key and our emphasis is to make our team like an extension of the Suppliers Quality team and work as if they were doing it themselves towards a goal of Customer satisfaction.
Our team work from our own premises or can be deployed to Customer sites, warehouses or other locations thus giving the supplier maximum flexibility without the need of a constant presence in the European marketplace.
Our team of Engineers, Technicians and Operators work with both the Supplier and Customer to devise the best course of action and define a Standard Operating Procedure (SOP) which will identify the quality issues to be screened and a rework plan to minimise any delay of product delivery. These screens could be a simple visual check or up to a full diagnostic test.
All good companies strive for excellence in their manufacturing process and in their support of their Customers. There are however times where things go wrong and it is the companies that deal with these issues quickly and efficiently that become suppliers of choice to large buyers. Axiom Europe provides an onsite or local service which allows for product to be screened to identify the issues. Product which fails the screening criteria may be reworked or repaired, if possible, to minimise costs to the supplier and avoid product delivery or Quality issues to the end Customer.